FAQ

Delivery fees depend on the delivery zone, time of day and the recipient's address. You can find detailed delivery rates and our delivery zone map on the Delivery page. If you have any questions, feel free to contact us—we'll be happy to calculate the delivery cost for you.

Yes. You can place an order on our website 24 hours a day.
If your order is placed outside our business hours, we will receive it at the beginning of the next working day. If necessary, we'll contact you to confirm the details and arrange delivery at the earliest available time or at your preferred delivery time.

Yes. We accept international bank cards as well as PayPal, making it easy to order flowers from almost anywhere in the world.
You can find the full list of available payment methods on our Payment Methods page.
If you cannot find a payment option that works for you, simply contact us and we'll do our best to arrange a convenient alternative.

Absolutely. Every day we receive orders from customers in the USA, Canada, Europe, Israel, Australia, Japan, South Korea and many other countries.
You can place your order online and pay securely using an international bank card or PayPal.

No problem. If you have the recipient's phone number, we'll contact them directly to confirm the delivery address and arrange a convenient delivery time while keeping your surprise, if requested.

Yes. We always do our best to deliver your order at your preferred time. If delivery at an exact time is important, we recommend placing your order in advance.

Yes. Upon request, we can send you a photo of your completed bouquet before it is delivered, so you can be sure it matches your expectations.

Our courier will contact the recipient to arrange another convenient time or location for delivery. If necessary, we'll also get in touch with you to find the best solution.

Yes. In most cases, we offer same-day flower delivery. The earlier you place your order, the wider the selection of flowers and available delivery time slots.

We accept Russian and international bank cards, PayPal and other payment methods listed on our Payment Methods page.

Yes. If you prefer to remain anonymous, we will never disclose your name or personal details to the recipient.

Yes, provided our florists have not yet started preparing your bouquet. Please contact us as soon as possible, and we'll do our best to accommodate your request.

We always offer a wide selection of fresh roses, seasonal flowers and our most popular bouquets. As our inventory is updated daily, we recommend contacting us in advance if you're looking for a specific flower variety.

Yes. We accept and deliver orders during public holidays, including Valentine's Day, International Women's Day (8 March), New Year's holidays and other peak occasions. During holiday periods, we recommend placing your order in advance.

Yes. Along with your bouquet, you can add gifts such as chocolates, soft toys, balloons, greeting cards and other thoughtful extras. Our current selection is available on the website. If you can't find what you're looking for, simply contact us—we'll be happy to help.

Once your bouquet has been delivered, we'll notify you that your order has been completed. Upon request, we can also send you a photo of the bouquet before delivery and confirm that it has been successfully received.

Yes. We accept orders in both English and Russian. You can contact us via WhatsApp, Telegram, email or social media, and we'll be happy to help you place your order from anywhere in the world.

Yes. You can place an order on our website without creating an account—it's quick and easy.
However, we recommend registering an account so you can be the first to receive information about special offers, gift certificates, discounts, bonus rewards and exclusive promotional coupons. Registered customers also enjoy a faster and more convenient checkout for future orders.